Our client, a governing entity representing the interests of Community Transport operators in the northern Sydney region, had identified the need for an Information Communication Technology (ICT) review and associated Business Process Review.

The main drivers for this business systems and process improvement review were:

  • Organisations in the Aged and Disability Services sector being increasingly exposed to funding and compliance reforms, putting pressure on them to develop and improve systems and processes so as to better facilitate their ability to respond to the inherent risks and opportunities.
  • The emergence of new software and hardware options, targeted at organisations in the Aged and Disability Services sector, with an increased capacity to facilitate enhanced automation, real-time operational communication, better client and staff management data based and process efficiencies in back-office functions.

Red Team was commissioned to conduct the business systems and process improvement review based on its expertise in business process management, business system reviews, business system implementations and the suitability of its recommended approach.

 

Approach

 

Red Team applied a Project Management approach in conducting the ICT and process review. This included a focus on employing change management techniques that would promote consultation, facilitation and communication to aid early stakeholder engagement and the formation of stakeholder ownership and change capacity.

Red Team addressed the phases of the ICT review by applying a Business Process Trends Methodology. This included the following steps:

1. Project Understanding

  • Refined the project scope and developed a project plan and schedule.
  • Identified and mapped key stakeholders, influencers and subject matter experts.

2. Process and ICT analysis

  • Conducted research & information gathering field work to identify and define the “as-is” state.

3. Gap Analysis to identify and document:

  • ICT system and process capability measures.
  • ICT and process deficiencies.
  • Opportunities for improvement.
  • “To Be” process and ICT framework.

 

Outcome

 

The key outcomes for the client were:

  • A clear, quantified, 3-year roadmap for the development, integration and improvement of the ICT systems and related operational processes.
  • A high-level quantification of the efficiencies to be gained from the roll-out of the identified improvement initiatives.
  • An outline of suggested phasing for the implementation of the improvement initiatives, including implementation resource requirements and investment requirements.
  • A comprehensive and detailed review report including specific improvement recommendations, implementation considerations and accompanying Executive and Board overviews.
  • The buy in and ownership of key stakeholders, placing the Community Transport Operators in a high state of change readiness for the roll-out of the slated improvement initiatives.

 

Testimonial

 

“Red Team pulled out all the stops to ensure that the work was completed on time and to cost.  The quality of the final product was in excess of the specification…..”

Contact us to discuss how we can help your organisation with business system and process improvement.